Privacy Policy
Last updated: April 21, 2026
Faro Behavioral Health (“Faro,” “we,” “us,” or “our”) is committed to protecting the privacy of the families we serve and the visitors to our website. This Privacy Policy explains how we collect, use, and protect information when you visit farobehavioral.org or interact with our services.
Information We Collect
We collect information that you provide directly to us, including when you fill out forms on our website, request services, or contact us. This may include:
- Parent or guardian name, email address, and phone number
- Child’s age and relevant developmental information
- Insurance provider information
- Any messages or information you choose to share with us
We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages visited, through tools like Google Analytics.
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and follow up about services
- Verify insurance benefits and eligibility
- Provide, maintain, and improve our services
- Communicate important information about your child’s care
- Comply with legal obligations
- Improve our website and understand visitor behavior
How We Share Your Information
We do not sell your personal information. We only share information in the following limited circumstances:
- With your consent: When you authorize us to share information, such as with your insurance provider for benefits verification
- Service providers: Trusted vendors who help us operate our business, such as email and analytics providers, who are bound by confidentiality obligations
- Legal requirements: When required by law, court order, or to protect the safety of our clients, staff, or others
Protected Health Information (HIPAA)
Faro Behavioral Health is committed to safeguarding Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Our separate Notice of Privacy Practices, provided at intake, describes in detail how we use and disclose PHI in the course of clinical services.
Professional Standards and Confidentiality
Our Board Certified Behavior Analysts (BCBAs) and Registered Behavior Technicians (RBTs) adhere to the Ethics Code for Behavior Analysts published by the Behavior Analyst Certification Board (BACB). This includes strict standards for protecting confidential client information, obtaining informed consent before services begin, and safeguarding electronic records and communications.
In addition to HIPAA and California state privacy law, we comply with:
- The California Confidentiality of Medical Information Act (CMIA)
- The BACB Ethics Code standards for documentation, record retention, and disclosure of confidential information
- Payer-specific confidentiality requirements from Medi-Cal, IEHP, TRICARE, and commercial insurance providers
- The Family Educational Rights and Privacy Act (FERPA) when receiving or exchanging records with schools
Informed Consent
Before clinical services begin, families receive a separate Informed Consent document that describes treatment procedures, data collection practices, how video or audio recording (if any) may be used, and the specific circumstances under which information may be shared with insurance providers, schools, physicians, or other professionals involved in your child’s care. No clinical information is shared without appropriate consent or legal authorization.
Electronic Communication
Email, text messages, and other electronic communication are not fully secure. We use best practices to protect client communication, including HIPAA-compliant platforms where available, but we cannot guarantee the security of any electronic communication. Clients and families should avoid sending sensitive clinical information through unsecured channels and should contact our office by phone for confidential matters.
Children’s Privacy
Our website is intended for use by parents, guardians, and other adults seeking information about our services. We do not knowingly collect information directly from children under 13 without parental consent. Information we receive about children is provided by their parents or legal guardians in the context of seeking our services.
Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your California Privacy Rights
Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have certain rights regarding their personal information, including:
- The right to know what personal information we collect and how it is used
- The right to request deletion of your personal information
- The right to correct inaccurate personal information
- The right to opt out of the sale or sharing of personal information (note: we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information below.
Cookies and Tracking
Our website uses cookies and similar technologies to improve functionality, analyze traffic, and enhance your experience. You can control cookies through your browser settings. We use Google Analytics to understand how visitors interact with our site; you can opt out at https://tools.google.com/dlpage/gaoptout.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Faro Behavioral Health
41593 Winchester Road, Suite 200
Temecula, CA 92590
Phone: (951) 216-3330
Email: Pierre@FaroBehavioral.org